Customer Service Information


Increase Sum in Your Check Account with Follow-Ups


We'll be examining what makes follow up to prospects/customers so important on our online world today.

Are you familiar with this scenario?

  • Joined an affiliate program with good pay-out.
  • Send an email to everyone you know and/or send an email to a list of people
  • Didn't make any sales
  • Change to another affiliate program
Well, I am.

This never ending cycle is what I used to do.

Until I stumble across a training article from Six-Figure Income Marketing Group - "The Fortune is in the Follow-Up!" I wake up.

I was clearly informed of this statistics:

The average sale is closed as follows:

  • 2% on 1st contact
  • 3% on 2nd contact
  • 5% on 3rd contact
  • 10% on 4th contact
  • 80% on 5th-12th contact
-- The National Sales Executive Association

I then think: if follow up is so important what information can I give to my prospects?

The answer is easier then I thought it could be...

That is, I can get plenty of informative articles and e-books from the affiliate programs that I've joined.

Gathering all the articles and e-books I can utilize from my entire affiliate program is the next step I took in forming my own follow-ups.

What I need now is a good autoresponder that can do the work for me 24/7.

Throughout my research I found that a free autoresponder is good for short term follow-ups (approx. 20 emails).

If you want to use a free autoresponder be sure to find one that is third-party ads free! You don't want your competitor's ads showing up and get all the customers from you!

I often use free autoresponder for short term training courses when prospects joined under me.

I then use a paid autoresponder to organize a long term email campaign!

Most of the paid autoresponder gives unlimited follow-ups which is the key point to follow-ups and sales conversion.

After you've found the best autoresponder for you or you could follow the link in the resource box below to find out some of the *good quality* autoresponder that I recommends.

You can now start thinking about organizing your follow-up emails.

Here are some of ideas to help you sort out your articles in order:

  • Send all articles and e-books belong to one affiliate program together
  • If that particular program provides both articles and e-books, interchange them. I.e. Send one emails with the articles, send another emails with the thank you notes and a link for your prospects/subscribers to download the e-books.
  • Unless you are sending a series of articles, e.g. Part 1 to part 5 of Effective Ways of Promoting Your Affiliate Products, send the emails every 3-5 days, but never longer than 7 weeks. You don't want your prospects to forget who you are.
  • Always send a welcome email to your prospects to introduce yourself and ask the prospects to email you back. A good technique is to ask open questions to your prospects. Open questions allow your prospects to tell you more about him/her instead of yes/no answer.
  • Always provide an easy way for people to unsubscribe themselves from your list. Your autoresponder should do this job for you quite easy and fast.
  • Caution!

    If you are buying or using free email lists is sure to double check with the list providers the sources of their leads.

    You don't want to end up with a lot of spamming warning!

    Reminder: To build relationship is the key element to bear in mind when following-up with your prospects.

    About The Author

    (c) J M Chiang. Janice Chiang publishes Home Business Tips, a fresh and informative newsletter dedicated to support people looking for *best-rated* opportunities and latest time-saving tools. Send a blank email to mailto:valuenmbiz@getresponse.com today.

    janice@valuenmbiz.com


    MORE RESOURCES:

    KeyBank Continues to Receive Industry Recognition for Exceptional Customer Service
    MarketWatch (press release)
    Greenwich cited Key for overall satisfaction with personal banking, as well as customer service with treasury management, both in the category of Small Business Banking. Key was also recognized for excellence by Greenwich in the category of customer ...

    and more »


    Business Insider

    Customer Service At Big Banks Trumps That of Small Banks And Credit Unions ...
    Business Insider
    Given that information, we were a little surprised by a new RateWatch study that claims big banks are beating credit unions in customer service. RateWatch sent 120 Intellishop mystery shoppers to banks throughout the country to gauge their interactions ...



    Sydney Morning Herald

    Customer service still dogs Telstra
    CIO Magazine
    Telstra chief executive, David Thodey, has conceded that progress remains slow on improving the telco's customer service record, despite making it a top priority in the last 18 months. Speaking at an analyst briefing on the telco's financial results ...
    Mobiles prop up Telstra bottom lineSydney Morning Herald
    Telstra details benefits of social media service strategyTechnology Spectator
    Telstra mobile growth up 11pcThe Australian

    all 273 news articles »


    Rediff

    In Customer Service Push, Microsoft Invests In 24/7, Which Acquires Voxify
    Wall Street Journal (blog)
    By Deborah Gage People who are forced to engage in online chats with virtual customer service agents–or who are passed from agent to agent without getting their problems solved–are likely to get highly frustrated and take their business elsewhere.
    Microsoft Joins Forces with 24/7 for Customer Service SoftwareITProPortal
    Microsoft strikes deal with 24/7, promises to 'redefine' customer serviceEngadget
    Microsoft Teams Up with 24/7 on Customer Service SoftwareDestination CRM
    PCWorld -The Seattle Times -MarketWatch (press release)
    all 58 news articles »


    Pique newsmagazine

    Whistler Blackcomb shares customer service secrets
    Pique newsmagazine
    Madaan explained the importance of hearing the message of customer service and staff motivation repeated. "We all know these things, but it's refreshing your memories," he said. Josh Anderson, guest services co-ordinator at the Squamish Lil'wat ...

    and more »


    Customer service is key
    Leduc Representative
    25 at the Best Western Denham Inn was clear: customer service counts. “If you are in business, you are in the customer service business,” said Don Shay, consultant with Accrescent Consulting. With experience in both business and military sectors, ...



    American Airlines Employees Recognized for Excellence in Customer Service
    MarketWatch (press release)
    8, 2012 /PRNewswire via COMTEX/ -- American Airlines is recognizing its employees around the airline's network for excellence in customer service, specifically measured by improved customer experience and innovative problem solving for the fourth ...

    and more »


    'We are all in the business of customer service'
    Khaleej Times
    “Now customer service is the commercial version of teaching people to take care of each other. The only difference is usually there is an exchange of money involved. But excellent customer service is about understanding what someone else needs and ...



    Shaw CEO's customer focus
    Vancouver Sun
    But there's still plenty of the customer service rep, eager to smile, shake a hand and say hello left in the chief executive of Shaw Communications. In Victoria to address a Greater Victoria Chamber of Commerce luncheon, Shaw, who started in customer ...

    and more »


    Minacs Named as Finalist in 2012 Stevie® Awards for Sales & Customer Service
    MarketWatch (press release)
    8, 2012 /PRNewswire via COMTEX/ -- Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo), has been named as a finalist in three categories in the sixth annual Stevie Awards for Sales & Customer Service, ...
    Office Depot Named as Finalist in Stevie® Awards for Sales & Customer ServiceEON: Enhanced Online News (press release)
    OFFICE DEPOT, INC.: Office Depot Named as Finalist in Stevie(R) Awards for..4-traders (press release)

    all 26 news articles »

    Google News

    home | site map
    © 2007